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Legal
Privacy Policy
Your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your information.
Last updated: January 2025
Information We Collect
Personal Information
We collect information you provide directly, including name, email address, phone number, billing information, and business details when you create an account or place an order.
Photos and Files
We temporarily store the photos and files you upload for editing purposes. These files are handled with strict confidentiality and are deleted from our servers after 30 days unless you opt for extended storage.
Usage Data
We collect information about how you use our services, including IP address, browser type, pages visited, and interaction with our website to improve user experience.
How We Use Your Information
Service Delivery
We use your information to process orders, deliver edited photos, communicate with you about your projects, and provide customer support.
Quality Improvement
We analyze usage patterns to improve our services, develop new features, and enhance editing workflows.
Marketing Communications
With your consent, we may send promotional emails about our services, special offers, and photography tips. You can unsubscribe at any time.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
256-bit SSL Encryption
All data transmission between your device and our servers is encrypted using industry-standard 256-bit SSL encryption.
Secure Storage
Your photos and data are stored on secure servers with multiple layers of protection, including firewalls, intrusion detection, and regular security audits.
Access Controls
Only authorized personnel with signed NDAs can access your photos, and access is limited strictly to editing purposes.
Data Retention
Edited photos are automatically deleted from our servers after 30 days. You can request immediate deletion at any time.
Information Sharing
No Third-Party Sharing
We do not sell, rent, or share your personal information or photos with third parties for their marketing purposes.
Service Providers
We may share limited information with trusted service providers (payment processors, cloud storage) who assist in operating our business, all bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
Data Protection
Your Privacy Rights
Under applicable data protection laws (including GDPR and CCPA), you have the right to:
Access your personal data
Request data correction or deletion
Opt-out of marketing communications
Request data portability
Withdraw consent at any time
Lodge a complaint with authorities
To exercise any of these rights, please contact us at privacy@pinnacleedits.com
Cookies and Tracking
We do not set any cookies of our own. The cookies you may encounter here belong to services we embed, and none of them load until you accept them. Until you do, or if you decline, these services are never requested and set nothing on your device.
Analytics: Google Analytics, to understand which pages people find useful.
Live chat and reviews: Tawk.to powers the chat window; Elfsight displays reviews.
Visitor analytics: Sortlist Radar, which records page views and form activity.
Embedded content: Calendly for scheduling and YouTube for video. These load only after you accept, or at the moment you choose to open one.
You can change your mind at any time using the Cookie Settings link in the footer, which clears your choice and asks again. Services already running in the current tab stop at your next page load. You can also clear or block cookies in your browser settings.
International Data Transfers
Pinnacle Edits operates globally. Your information may be transferred to and processed in countries where our servers and service providers are located, including India and the United States.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws, including the European Commission's standard contractual clauses where personal data is transferred outside the EU and EEA.
Contact Us & Policy Updates
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@pinnacleedits.com
Phone: +1 424 255 7675 (USA) | +91 9967490542 (India)
Address: Mumbai, Maharashtra, India
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Your Privacy, Our Priority
We're committed to protecting your data with industry-leading security and transparency.
Questions? Contact privacy@pinnacleedits.com